Is your Business People-Driven or Process-driven? Being people-driven and process-driven seem to be the perfect choice for many. Though they have their advantages and disadvantages, being process-driven is the way to scale business to grow. For this to happen, first of all, the organization itself should be a process-driven organization. Without systematically defined processes, businesses cannot attain the growth they aspire to have. Successful businesses introduce processes into everything that matters in a company so that business processes can be scalable, results can happen in a predictable manner and further innovation can be implemented. Each and every step in any process creates some form of data. When it is captured, it becomes a record. Records form the base of any working environment where processes continue to drive results. new form of records. Records and information management is a strategic function that helps in creating process-driven culture. Creating a process-driven culture has lots of advantages. Disadvantages of People-driven Organizations They have large dependency on the availability of people Decision making takes lot of time Decisions are biased to people-opinion rather than facts and data Knowledge goes away with people and not getting transferred Business continuity is a question The organization’s planning and strategic thinking will be outdated Advantages of Process-driven Organizations: Continued Knowledge Transfer: The knowledge of a process-driven organization is with the employees. Systems should be introduced to make sure knowledge is captured and groomed for business continuity. Only such systems will ensure further knowledge can be added to the repository for everyone’s benefit. Business Records form a key ingredient in this whole piece of puzzle. When adequate knowledge is available for every employee to refer and grow in their respective roles, the organization grows. Efficiency will be at its highest. Comprehensive Records Management is the only way to capture knowledge from talent and make it available for everyone to refer. Unlimited Time: Time isa precious resource that cannot be bought back. Organizations are running out of time to sustain their processes and cope up with competition, market volatility employee retention etc. Process driven culture will help prepare employees to understand the expectations and practices so that confusions can be avoided. Records stored physically or in electronic or digital formats free up employees’ time. New employees can be on-boarded faster. Self- governance: The complete working model of the company will be based on the rules and policies that are already defined. So the organization does not need to depend on any particular individual to govern it and take decisions. Various business functions and systems will have control over the working and will ensure no digression happens from going towards the agreed goals. Adaptability: Process driven organizations do not rely on people, but on well-established guidelines. Hence they can swiftly adapt to volatile market conditions and stay nimble. Employees get used to the processes and be available to contribute to newly infused dynamics. Records Management and Process-Driven Organizations Documenting of interactions, workflows and knowledge are first steps in becoming a Process Driven organization. Documentation and records rules away assumptions. They bring lot of clarity and makes the learning process quick and impactful. A records management framework enables people to work systematically. By going through the systematic work routine, employees will come up with ideas for improvement and innovation. Simply introducing a records management framework will not suffice. The role of decision makers in implementing a records management framework is very important. Kayman vaults is a records storage and information management company in Chennai. With over 40 years of collective experience in managing records, they have helped establishing process-driven culture in many organizations. Read more about Kayman Vaults in their website.